Privacy policy
At Githerments, we believe trust is built through transparency. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy
Principles (APPs).
We collect only the information necessary to run our business, fulfil orders, and communicate with our customers. We do not sell customer data, and we do not use customer information to train artificial intelligence systems.
What Personal Information We Collect
When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect:
- Your name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information required to process your order
- Details about purchases, commissions, enquiries, and customer service requests
We may also collect information about how you use our website, including:
- IP address
- Browser type
- Device information
- Pages viewed and actions taken on our website
This information may be collected through cookies and similar technologies.
How We Use Your Personal Information
We use your personal information to:
- Process and fulfil orders
- Communicate with you about purchases, commissions, and enquiries
- Provide customer support
- Send newsletters and marketing communications (where you have chosen to receive them)
- Improve our website, products, and services
- Prevent fraud and maintain website security
- Meet our legal obligations
Shopify and Third-Party Services
Our website is hosted by Shopify.
When you place an order, some personal information is processed by Shopify and trusted service providers that help us operate our business, including payment processors, shipping providers, website analytics providers, and email marketing platforms.
These providers only receive the information necessary to perform their services and are required to protect your information in accordance with their own privacy obligations.
For information about how Shopify handles your personal information, please visit Shopify's Privacy Policy.
Marketing Communications
If you subscribe to our newsletter, we may occasionally send updates about new garments, collection releases, workshops, and studio news.
You can unsubscribe at any time using the unsubscribe link included in our emails.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
While we take security seriously, no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you and request corrections if the information is inaccurate.
To make a request, please contact us using the details below.
Cookies
Our website uses cookies and similar technologies to improve website performance, understand visitor behaviour, and provide a better browsing experience.
You can manage cookie preferences through your browser settings.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Last updated: 01/06/26